Booking Confirmation

• A booking is confirmed after you receive confirmation from us.
• Customers must provide correct personal and hotel information.
• Please verify the date, activity, guests and pickup details.
• Inform us immediately if any booking information is incorrect.

Prices and Payments

• The confirmed booking price applies to your reservation.
• Payment must be made using an available approved method.
• Bank and currency-conversion charges are the customer’s responsibility.
• Card details are processed by the relevant payment provider.

Cancellations and Refunds

• Cancellation conditions depend on the activity and notice provided.
• Our separate Cancellation Policy applies to all reservations.
• Approved refunds are returned through an available payment method.
• Bank and currency-conversion fees may not be refundable.

Pickup and Arrival

• Provide the correct hotel, room number and telephone number.
• Be ready at the confirmed pickup point at the agreed time.
• Pickup time may change because of traffic or operational conditions.
• Late arrival may be treated as a missed booking.

Weather and Changes

• Outdoor and sea activities depend on weather and safety conditions.
• Routes, desert safari locations and snorkeling spots may change.
• Schedules may change because of weather, visibility or authority instructions.
• Unsafe activities may be rescheduled, replaced or cancelled.

Health and Safety

• Follow instructions from captains, drivers, and tour guides.
• Use all provided safety equipment correctly.
• Tell us about medical conditions, pregnancy or mobility requirements.
• Participation may be refused if there is a serious safety risk.

Guest Responsibilities

• Behave respectfully toward crew, staff and other guests.
• Dangerous, abusive or disruptive behaviour is not permitted.
• Guests are responsible for their personal belongings.
• Damage caused deliberately may be charged to the responsible guest.

Children

• Children must be supervised by a responsible adult.
• Some activities may have minimum age or height requirements.
• Parents must ensure children follow all safety instructions.
• Suitable safety equipment must be used when required.

Independent Providers

• Some activities may be supplied by independent local operators.
• Transport may be provided by an external transport company.
• We coordinate the services included in the confirmed booking.
• Mandatory customer rights are not excluded by these terms.

Personal Information

Customer information is used to manage bookings, payments, pickup arrangements and communication.

Please read our separate Privacy Policy for more information.

Website Content

• Pictures show the general experience offered.
• Actual vehicles, boats, routes and schedules may vary when necessary.
• Website content may not be commercially copied without permission.

Updates to These Terms

We may update these terms when our services, booking system or legal obligations change.

The latest version will be published on this page.